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Guest Service Supervisor

Nộp hồ sơ trực tuyến

Chức vụ: Supervisor

Mức lương: Negotiation

Số lượng cần tuyển: 1

Kinh nghiệm: 1 year

Hạn tuyển dụng: 30/04/2023

Duong To - Phu Quoc City

Hình thức làm việc: Fulltime

Đơn vị tuyển dụng: Tuyển dụng, Wyndham Phú Quốc

Wyndham Phu Quoc

Position Summary

Guest Service Supervisor lead and supervise of the front desk function to achieve the highest possible guest satisfaction to hotel guests.


  • Greet and welcome both hotel and Residence guests upon arrival.
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Promote the Wyndham Rewards Program and provide recognition and benefits to all present members.
  • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Cash checks and exchange currency for guests.
  • Supervise the guest service agents, ensuring the correct sequence of events for proper registration and checkout of guests.
  • Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
  • Provide ongoing training and support to front desk agents.
  • Issue key to and control entrance of safety deposit boxes.
  • Post miscellaneous charges as requested.
  • Maintain all front desk related equipment and a par stock of supplies.

Abilities / Key Competencies / Skills:

  • Good communication skills.
  • Good Interpersonal Skills.
  • Proficient in the use of Microsoft Office and Front Office System.
  • Problem solving and organizational abilities.
  • Good Leadership skills.
  • Fluent in English.

Education / Certificates / Experience:

  • Diploma or Vocational Certification in Hotel Management, Business Administration or related field.
  • 1 year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.