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Duty Manager

Nộp hồ sơ trực tuyến

Chức vụ: Manager

Mức lương: Negotiation

Số lượng cần tuyển: 1

Kinh nghiệm: 2 years

Hạn tuyển dụng: 30/12/2023

Duong To - Phu Quoc City

Hình thức làm việc: Fulltime

Đơn vị tuyển dụng: Tuyển dụng, Wyndham Phú Quốc

Wyndham Phu Quoc

Position Summary

Direct all aspects of the front desk function to achieve the highest possible guest satisfaction to hotel guests.


  • Ensure guests are being treated in an efficient and courteous manner and that all Wyndham standards are being applied.
  • Responsible for the hiring, training, and direction of new department employees.
  • Ensure efficient guest registration, check out and telephone service.
  • Observe guest service agents, guest relations officers, bellman and ensure that established procedures are completed in accordance with policy and procedure.
  • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service.
  • Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
  • Review the daily room availability and inform staff.
  • Check status of departures on a daily basis.
  • Relay all pertinent information to front desk agents, telecommunications.
  • Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
  • Work in conjunction with accounting to maintain and minimize levels of account receivables.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
  • Ensure the timely completion of performance appraisals.
  • Responsible for the Wyndham Rewards membership program and ensure that all guests who are members are appropriately recognized, meeting all Wyndham standards.
  • Ensure all necessary reports and forms are completed daily.

Abilities / Key Competencies / Skills:

  • Good communication skills.
  • Good writing skills.
  • Proficient in the use of Microsoft Office and Front Office System.
  • Problem solving and organizational abilities.
  • Strong leadership skills.
  • Fluent in English.

Education / Certificates / Experience:

  • Bachelor’s Degree or Diploma in Hotel Management, Business Administration or related field.
  • 2 years experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.